Terms of Service

GENERAL TERMS AND CONDITIONS OF SALE

Last updated: October 2026

These Terms govern the use of the website elitextraining.eu (the “Site”) and the purchase of products offered by ELITEX ECOMMERCE, S.L. (“Elitex Training”, “we,” or “us”).

By placing an order, the customer confirms that they have read and accepted these Terms. The version in effect at the time each order is placed shall apply.

ELITEX ECOMMERCE, S.L.
Tax ID No.: B09895806
VAT ID No.: ESB09895806
Registered address: Calle del Sargo 14, 11510 Puerto Real, Cádiz, Spain
Email: soporte@elitextraining.es
Website: elitextraining.eu

2. Scope of application

These Terms apply to all orders placed through elitextraining.eu, without prejudice to the specific terms applicable to certain products, promotions, or professional sales channels.

The provisions relating to consumers apply exclusively to natural persons acting for purposes outside their trade, business, craft, or profession.

Transactions carried out by companies or professionals may be subject to specific B2B terms and conditions.

3. Legal Capacity and User Account

To make a purchase, the customer must have sufficient legal capacity to enter into a contract. Minors may only make purchases with the involvement or authorization of their legal representatives.

Purchases may be made as a guest or through a user account. The user must provide accurate, complete, and up-to-date information, safeguard the confidentiality of their credentials, and immediately report any unauthorized access.

4. Product and Pricing Information

The features, descriptions, photographs, and availability of the products are shown on each product page. Images are for illustrative purposes only, and there may be minor differences in color or finish due to screen settings, lighting, or manufacturing improvements.

Prices may change at any time, but such changes will not affect orders that have already been placed. Before confirming the purchase, the total price, applicable taxes, and shipping costs will be displayed.

Prices include applicable VAT where appropriate, except for intra-Community B2B transactions that meet the requirements for exemption or shipments subject to different tax or customs regulations.

When a backpack or bag is described as “cabin luggage compatible,” this refers to its approximate dimensions and its customary use as carry-on luggage. Acceptance by all airlines or carriage at no additional cost is not guaranteed, as conditions may vary depending on the airline, route, fare purchased, weight, capacity, and airport checks. The customer must check the baggage policy applicable to their flight in advance.

5. Taxes, Duties, and Customs Clearance

Shipments to mainland Spain, the Balearic Islands, and European Union destinations subject to the standard tax regime will be charged the applicable VAT in accordance with current regulations, including, where applicable, the OSS One-Stop Shop scheme.

Shipments to the Canary Islands, Ceuta, Melilla, Andorra, and other territories outside the European Union VAT area, as well as to non-EU countries, may be subject to local taxes, import VAT or GST, customs duties, fees, and clearance charges.

Unless expressly stated during checkout that they are included, these amounts shall be borne by the recipient.

International shipments are generally made under DAP (Delivered At Place) terms, in accordance with Incoterms® 2020. Elitex Training arranges transportation to the agreed destination, and the recipient is responsible, where applicable, for import customs clearance and any taxes and charges levied at the destination.

The buyer must provide any documents or tax identification numbers required by the authorities or the carrier, such as NIF, EORI, CPF, RFC, or other equivalents.

Customs inspections and procedures may cause delays beyond the control of Elitex Training. Such delays shall not in themselves give rise to compensation, without prejudice to the consumer's statutory rights in the event of non-delivery or excessive delay.

If the recipient unjustifiably refuses the shipment, fails to pay the import charges, or does not provide the information required for customs clearance, the package may be returned, abandoned, or destroyed at the discretion of the authorities or the carrier.

If the goods are recovered, the refund may be reduced by the actual and justified shipping, return, and customs clearance costs, while respecting the consumer's non-waivable rights.

Elitex Training declares the products at their actual commercial value, with the applicable tariff code and country of origin. Values will not be artificially reduced, nor will orders be declared as gifts.

5.1. Business Invoicing and Intra-Community VAT

Customers acting as businesses or professionals established in another European Union Member State may enter a valid intra-Community VAT number in the designated field during the checkout process.

Once the number has been validated and the transaction meets the applicable legal requirements, including the transport of the goods to a Member State other than the country from which they are dispatched, the order will be processed without VAT being charged.

The buyer will be responsible for declaring the acquisition and paying the tax in their country through the applicable mechanism.

The exemption will not apply to:

  • Companies or professionals established in Spain when the goods are delivered from Spain.

  • Private customers.

  • Invalid or unregistered VAT numbers, or VAT numbers that cannot be validated in VIES.

  • Orders whose destination is the same as the country from which the goods are prepared and shipped.

The intra-Community VAT number must be provided before completing the order. If it is not entered at that time, the order will be processed with the applicable VAT.

Elitex Training does not guarantee the subsequent adjustment or refund of VAT. This will only be carried out when legally applicable and when the customer provides the necessary documentation to prove that they met the requirements on the date of the transaction.

If the order has not yet been prepared or shipped, Elitex Training may, where operationally feasible, cancel it so that the customer can place a new order and correctly enter their VAT number.

For business orders over 2.500 € , the Elitex Training B2B portal is also available. Business orders may also be placed through Faire at https://elitextraining.faire.com, in accordance with the terms and conditions of that platform.

6. Purchase and order completion process

To place an order, the customer must:

  • Select the products.

  • Review the shopping cart.

  • Enter the billing and shipping details.

  • Select the payment method.

  • Review the total price and confirm the purchase.

After confirmation, the customer will receive an email containing the order details.

The contract shall be deemed concluded when Elitex Training confirms acceptance of the order, subject to payment verification, availability, and reasonable security checks.

Elitex Training may reject or cancel an order due to lack of stock, an obvious error in the price or description, inability to deliver, reasonable suspicion of fraud, breach of these Terms and Conditions, or insufficient or incorrect information.

In such cases, any amounts paid for products not supplied will be refunded without delay.

7. Payment Methods

The available payment methods will be displayed during the checkout process.

Payments are processed through secure providers. Elitex Training does not store complete card details.

The customer guarantees that they are authorized to use the selected payment method. If payment is declined, revoked, or not completed, the order will not be processed or may be canceled.

8. Shipping and Delivery

Available destinations, carriers, costs, and estimated delivery times will be displayed during checkout.

Delivery times may be affected by public holidays, peak-demand campaigns, logistical issues, force majeure, or customs inspections.

Unless another time frame is agreed, orders placed by consumers will be delivered within the maximum period established by law. If this is not possible, we will inform the customer, and the rights provided for under applicable regulations will apply.

The customer must provide an accurate and accessible address and reasonably cooperate with the carrier.

If the customer does not collect the shipment, rejects it without justified cause, or requests a second shipment for reasons attributable to them, the actual and justified costs incurred may be charged.

The risk of loss or damage will pass to the consumer when they, or a third party designated by them other than the carrier, take physical possession of the products.

9. Right of Withdrawal for EU Consumers

The consumer has 14 calendar days from receipt of the order to withdraw from the contract without having to provide a reason.

For orders delivered separately, the withdrawal period will begin on the date the last product is received.

Electronic Withdrawal Function

The consumer may exercise their right electronically using the “Withdraw from the contract here”, function available at:

https://elitextraining.outvio.com/

To submit the request, the consumer must identify the order and the products concerned. Providing a reason for the withdrawal is optional, and the consumer will not be required to provide any justification.

Once the details have been completed, the consumer must confirm their decision using the “Confirm withdrawal”.

After confirmation, the consumer will receive, without undue delay, an acknowledgment of receipt by email that will include:

  • The order identification.

  • The products concerned.

  • The content of the request.

  • The date and time of submission.

The acknowledgment of receipt confirms receipt of the request, without prejudice to the subsequent verification that the order and products fall within the scope and statutory withdrawal period.

The portal will be available to both registered customers and buyers who placed the order as guests. There will be no need to create an account or download an application.

Other ways to exercise the right of withdrawal

Use of the portal does not exclude any other legally permitted methods.

The consumer may also exercise the right of withdrawal by sending an unequivocal statement to the contact email address indicated in Section 1 or by using the model withdrawal form included at the end of these Terms and Conditions.

It is sufficient for the communication to be sent before the 14-calendar-day period expires.

Return of products

The consumer must return the products within 14 calendar days of the date on which they communicate their decision to withdraw.

The instructions and, where applicable, the return label will be provided via the Outvio returns portal or by email.

The direct return costs shall be borne by the consumer, unless Elitex Training expressly states otherwise or the return is due to a defective or incorrect product or an error attributable to us.

The cost of using a label provided by Elitex Training may be deducted from the refund when the consumer is legally responsible for the return cost and has been informed of this cost in advance.

Condition of the products

The consumer shall only be liable for any diminished value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the product.

The absence or deterioration of the original packaging shall not automatically eliminate the right of withdrawal, although it may be taken into account if it has caused an actual loss in value.

Refund

The refund will be issued within 14 calendar days following notification of the withdrawal and using the same payment method used for the purchase, unless the consumer expressly agrees to another method.

Elitex Training may withhold the refund until the products are received or until the consumer provides sufficient proof of shipment, whichever occurs first.

The refund will include the price of the products and the standard delivery costs initially paid. It will not include any additional costs resulting from choosing a more expensive delivery method than the standard option offered.

Submitting the withdrawal electronically does not mean that the refund must be issued automatically before the products or proof of their return are received.

Exceptions

The right of withdrawal shall not apply, among other cases established by law, to:

  • Products made to the consumer's specifications or clearly personalized.

  • Products that are liable to deteriorate or expire rapidly.

  • Sealed products that are unsuitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.

  • Any other cases excluded under applicable regulations.

10. Defective, damaged, or incorrect products

To submit a warranty claim for a defect or lack of conformity, please use the warranty form. If you have received an incorrect product or need to report another issue with your order, please contact us via the website chat. The https://elitextraining.outvio.com/ portal remains available for managing returns. You may also use the contact details in section 1 to exercise your rights.

You must provide the order number and, where possible, photographs and a description of the issue.

Photographs may be required to verify damage, defects, or errors, but not as a requirement for exercising an ordinary right of withdrawal.

When the issue is attributable to Elitex Training, we will cover the necessary costs of collection, repair, replacement, or refund in accordance with applicable law.

Late notification will not deprive the consumer of their rights as long as the claim is made within the warranty period.

11.Legal guarantee of conformity

To submit your request, complete the warranty form and provide the order number and the affected product.

New products purchased by consumers are covered by the legal guarantee of conformity for three years from delivery, in accordance with Spanish law.

In the event of a lack of conformity, the consumer may request repair or replacement, unless either option is impossible or disproportionate.

Where legally applicable, the consumer may request a price reduction or termination of the contract.

The warranty does not cover damage resulting from accidents, impacts, use contrary to the instructions, unauthorized modifications, improper maintenance, or normal wear and tear, unless caused by a lack of conformity existing at the time of delivery.

12. Coupons and Promotions

Coupons and promotions will be subject to the terms, dates, and products specified in each campaign.

Unless expressly stated otherwise, they may not be combined or redeemed for cash, and only one coupon may be used per order.

Elitex Training may cancel a discount or order in the event of an obvious error or fraudulent, automated, abusive use, or use contrary to the promotion terms.

13. Acceptable Use of the Site

The user agrees to use the Site lawfully and not to introduce malicious code, interfere with its operation, gain unauthorized access to systems or data, impersonate others, make fraudulent purchases, or infringe the rights of third parties.

We may suspend accounts, restrict access, or cancel orders where there are reasonable indications of fraud, abuse, or non-compliance.

14. Intellectual and Industrial Property

The texts, designs, photographs, videos, logos, trademarks, trade names, software, and other content on the Site belong to Elitex Training or are used with the authorization of their respective owners.

Their reproduction, modification, distribution, public communication, or exploitation without prior authorization is prohibited, except for uses permitted by law.

15. Liability

Elitex Training shall be liable for its obligations in accordance with applicable law.

It shall not be liable for delays or failures to perform caused by force majeure or unforeseeable or unavoidable circumstances beyond its control for as long as such circumstances persist.

Nor shall it be liable for damage caused by use contrary to the instructions, incorrect information provided by the customer, or third-party services beyond its control, except where it is legally liable for them.

Nothing in these Terms and Conditions shall exclude or limit liability for willful misconduct, gross negligence, personal injury, lack of conformity, or any liability or right that cannot legally be excluded.

16. Customer service and complaints

For warranty requests, please use the warranty form. For other customer service inquiries, please use the website chat. Complaints may also be submitted in writing to the postal address or email address specified in section 1, without use of the form or chat being mandatory to exercise your rights.

Requests related to returns, exchanges, or withdrawals may also be submitted via:

https://elitextraining.outvio.com/

To facilitate processing, the customer must provide their order number and describe the request.

Elitex Training will respond within the applicable statutory period and will endeavor, in all cases, to do so within 30 days of receipt.

Consumers may contact public consumer protection authorities or a competent alternative dispute resolution entity.

17. Privacy and Cookies

The processing of personal data is governed by the Website's Privacy Policy.

Data entered in the returns portal will be processed to manage the corresponding withdrawal, exchange, return, warranty claim, or issue.

Outvio may process such data as a technology provider of Elitex Training, in accordance with data protection regulations and the applicable agreements.

The use of cookies and similar technologies is described in the Cookies Policy.

18. Amendment of the Terms and Conditions

Elitex Training may update these Terms and Conditions due to legal, technical, operational, or commercial changes.

Any amendments will be published with their update date and will apply to orders placed after they enter into force.

The new terms and conditions will not retroactively modify orders already finalized, unless otherwise required by mandatory law.

19.Assignment and Subcontracting

Elitex Training may subcontract services necessary to perform the contract, such as payment processing, storage, transportation, customer service, or returns management, while remaining liable to the consumer for the responsibilities legally incumbent upon it.

The contract shall not be assigned in a manner that reduces consumer protections.

The customer may not assign their rights or obligations without prior consent, unless such assignment is permitted by law.

20. Severability and Non-Waiver

If any provision is declared null, illegal, or unenforceable, it shall be deemed omitted to the extent necessary, and the remainder shall remain in effect.

Failure to promptly exercise a right shall not constitute a waiver thereof.

21. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law, without prejudice to any mandatory protection afforded to consumers residing in other countries.

Disputes involving consumers shall be submitted to the courts and tribunals with jurisdiction under the applicable regulations, including, where appropriate, those of the consumer's place of residence.

In relations between businesses or professionals, the parties submit to the courts and tribunals of Cádiz, unless a mandatory provision establishes another jurisdiction.

MODEL WITHDRAWAL FORM

This form should only be completed and submitted if the consumer wishes to withdraw from the contract.

Recipient: ELITEX ECOMMERCE, S.L.
Address: Calle del Sargo 14, 11510 Puerto Real, Cádiz, Spain
Email address: soporte@elitextraining.es
Electronic function: https://elitextraining.outvio.com/

I hereby give notice that I withdraw from my contract of sale for the following item or items:

Order No.: ______________________________

Product(s): _____________________________

Order date: _____________________________

Date received: __________________________

Consumer's name: _______________________

Consumer's address: ____________________

Email address: __________________________

Signature (only if submitted on paper): ___

Date: __________________________________