ELITEX / WARRANTY

Something not right?
We’re here for you.

Request a review of your Elitex Training product. Tell us what happened and our team will look into your case.

Request a warranty review

01 / STEP BY STEP

Let’s look into it together.

  1. Tell us what happened.

    Add your order details, the product and the issue you’ve noticed.

  2. We review your request.

    Our team will review your case and write to the email address you provide.

  3. We explain the next step.

    If we need further details, we’ll ask you by email.

03 / WHAT YOU NEED TO KNOW

Your questions, answered.

Does submitting approve my warranty claim?

No. This form starts a review request. Our team will check the purchase and issue, then explain how to proceed.

How do I attach photos?

Choose a photo of the defect from your phone or computer. You can also add an overall photo and an additional one. Each field accepts one file up to 20 MB. Photos are attached to the same request.

What if I can’t find my order number?

Look in your confirmation email or customer account. If you can’t find it, say so in the reference field and add where and roughly when you bought the product.

Should I send the product now?

Wait for our team’s instructions before sending the product. We’ll explain what information we need and the next step.

In the meantime, look after your gear.

See backpack care instructions