Refund Policy

REFUND, RETURN, AND EXCHANGE POLICY

Last updated: September 2026.

1. Extended Holiday Return Policy

For purchases made between November 23 and December 25, we will accept return requests through January 10, inclusive.

The product must be unused, in perfect condition, and in its original packaging.

2. Order Cancellations

You may request the cancellation of your order if it has not yet been processed or shipped via the website chat, available through the chat bubble, indicating your order number.

If the cancellation is approved, you will receive a full refund using the same payment method used for the purchase.

Once the order has been prepared or shipped, the standard return procedure must be followed.

3. Abandoned or Unclaimed Orders

If an order cannot be delivered due to reasons attributable to the customer—for example, an incorrect address, refusal of delivery, non-payment of customs duties, or failure to collect it within the specified period—the shipment will be returned to the warehouse of origin.

In this case, the product amount will be refunded after deducting the following return and handling costs:

Orders within the European Union: 7,99 €.
Orders shipped to the Canary Islands, the United Kingdom, or countries outside the European Union: 22,90 €.

The original shipping costs will not be refunded either.

If the package is destroyed, abandoned, or not released by customs, no refund can be issued.

4. General Return Period

You have 14 calendar days from receipt of the order to request a return.

For the return to be accepted, the product must be unused and unopened, in perfect condition, and in its original packaging.

The request can be processed through our returns and exchanges portal. Using the portal or chat is not mandatory to exercise your legal right of withdrawal: you may also send an unequivocal statement to the email address or postal address provided in our contact details. The model withdrawal form. is available to you

5. Return and Exchange Costs by Region

The following amounts apply to the service managed through our portal, using the label provided. All prices are stated in euros.

Zone and destinations	Return	Exchange
Zone 1: Mainland Spain, mainland Portugal and Andorra	3,99 €	6,99 €
Balearic Islands, Ceuta and Melilla	5,99 €	7,99 €
Zone 2: France, Germany, Austria, Belgium, the Netherlands, Luxembourg, Poland and Italy, except for the island destinations included in Zone 4	5,99 €	8,99 €
Zone 3: Czech Republic, Croatia, Romania, Hungary, Slovenia, Slovakia, Bulgaria, Greece, Ireland, Estonia, Latvia and Lithuania	7,99 €	9,99 €
Zone 4: Cyprus, Norway, Switzerland, Finland, Denmark, Sweden, Madeira, the Azores and the Italian island destinations listed below	19,99 €	24,99 €
Canary Islands	22,99 €	Not available
United Kingdom	22,99 €	22,99 €
Other countries outside the European Union not included in the zones above	22,99 €	Enquire

The Italian island destinations included in Zone 4 are: Sardinia, Sicily and their associated islands; Elba, Pianosa, Capraia, Giglio, Giannutri, Capri, Ischia, Procida, Ponza, Ventotene and the Tremiti Islands.The special Zone 4 rate applies to these destinations.

The exchange fee does not include any potential price difference between the returned product and the new item. If the new product has a higher price, you will need to pay the difference; if it has a lower price, the difference will be refunded.

Returns are permitted in the Canary Islands, but exchanges are not. In the United Kingdom, the stated fee includes customs clearance.

If you receive a defective or incorrect product due to an error attributable to Elitex Training, we will cover the corresponding costs.

6. How to Request a Return or Exchange

Go to our returns and exchanges portal.

From there, you can:

Identify your order and select the products.
Request a return or exchange.
Obtain the shipping label and follow the process instructions.

In some cases, we may request photographs of the product before approving the return.

Once authorized, you must ship the product within a maximum of 14 calendar days and retain the proof of shipment and tracking number.

Without a tracking number or proof of shipment, we will be unable to validate or process the return or refund.

7. Return Shipping

The customer is responsible for shipping the return until it is successfully received at our facilities.

We recommend always using a tracked service and retaining proof of package delivery. We are not responsible for returns placed in mailboxes or sent without proof of shipment.

In the event of loss, misplacement, or unconfirmed delivery, the customer must file the corresponding claim with the shipping company.

The refund will be issued once the product has been received and inspected at our warehouse.

8. Products Excluded from Returns

We do not accept returns in the following cases:

Customized or made-to-order products, including pre-order items.
Unsealed products or products without their original packaging where this affects the hygiene or integrity of the item.
Products that have been used, damaged, or are not in resalable condition.
Items purchased in a final clearance sale.

Pre-order items are manufactured specifically for the customer and cannot be canceled or refunded once confirmed.

9. Defective or incorrect products

If you receive an incorrect item or one with a manufacturing defect, Elitex Training will cover the return or replacement costs.

Please report it via the returns and exchanges portal or the website chat, available through the chat bubble, including photographs of the product and a description of the issue. You may also use the legal contact details.

Once the issue has been verified, one of the following solutions will be offered:

Free replacement.
Full refund, including shipping costs.
Equivalent coupon for a future purchase.

10. Refunds

Once the product has been received, our team will check its condition.

If it meets the return conditions, the refund will be approved and issued using the same payment method used for the purchase.

The time required for the amount to appear in your account will depend on your bank or payment provider. It will normally take between 3 and 10 business days from the refund confirmation date.

If the product does not meet the established conditions, we will notify you by email, and it may be shipped back after payment of the corresponding shipping costs.

11. Return Address

ELITEX ECOMMERCE, S.L.
14 Calle del Sargo
11510 Puerto Real, Cádiz, Spain.

12.Abuse of the Return Policy

Elitex Training reserves the right to reject returns or restrict future purchases when abusive or fraudulent use of this policy is detected, such as repeated returns of used products or requests that do not meet the established conditions.