Shipping policy


Last update: October 2025

1. Order Processing

All orders are processed and prepared for shipment within a certain timeframe. 24 to 72 hours business days after payment confirmation.
Once dispatched, you will receive an email with the tracking number and you can check the real-time status at the following link:

📦 Track your order here

During the purchase process we will show you, whenever possible, the estimated delivery date.
Keep in mind that during periods of high demand (such as Black Friday, Christmas or promotional campaigns) delivery times may be slightly extended.

⚠️ Important: Delivery times are estimates provided by the carriers. They do not constitute a contractual commitment or grounds for a refund in case of delay.

2. Tariffs, taxes and customs procedures

Elitex Training makes international shipments under the following conditions DAP/DDU (Delivered At Place/Duty Unpaid) according to the Incoterms® 2020.
This means that The customer is responsible for paying any taxes, duties, or fees required by the customs authorities of their country. at the time of import.

  • The prices on the website They do not include import duties or local taxes outside the EU.

  • Customs authorities or the carrier may contact you to arrange clearance and request payment of the corresponding taxes.

  • The possible customs management fees Charges levied by the carrier (such as DHL, UPS, FedEx, Correos, etc.) are the sole responsibility of the customer.

In case of rejection or abandonment of the shipment Due to non-payment of fees or lack of documentation, the order may:

  1. Be returned to the origin warehousededucting from the refund the round-trip shipping costs, as well as any customs or administrative costs.

  2. Be retained or destroyed by customsin which case no refund will be issued.

3. Shipping and delivery times by region

The following timeframes are estimates and may vary depending on the destination address or external circumstances (holidays, customs inspections, weather conditions, etc.).):

🇪🇸 Spain and 🇵🇹 Portugal

  • Express 24H – SEUR (home address or collection point)

  • Standard 72H – POST OFFICE (home or collection point)

  • 📍 Free shipping collection point for orders over €95

🇫🇷 France

  • UPS Standard: 3-5 days

  • UPS Express: 24-48 h

  • 📍 Free shipping on orders over €95

🇩🇪 Germany

  • DHL Standard: 3-5 days

  • 📍 Free shipping on orders over €95

🇮🇹 Italy

  • UPS Standard: 3-5 days

  • UPS Express: 24-48 h

  • 📍 Free shipping on orders over €95

🇬🇧 United Kingdom

  • UPS Standard: 5-7 days

  • UPS Express: 24-48 h
    (Orders may be subject to local import duties and taxes.)

  • 📍 Free shipping on orders over €95

🌍 Central and Northern Europe (🇦🇹🇧🇪🇨🇿🇩🇰🇱🇺🇳🇱🇵🇱🇭🇺🇸🇰🇸🇮🇭🇷🇸🇪🇫🇮🇮🇪)

  • UPS Standard: 3-5 days

  • UPS Express: 24-48 h

  • 📍 Free shipping on orders over €95

🏝️ Balearic Islands

  • SEUR Balearic Islands

  • 📍 Free shipping on orders over €95

🌴 Canary Islands, Ceuta and Melilla

  • MAIL: 7 days approx.

  • 📍 Free shipping on orders over €95
    (Subject to customs clearance and local taxes IGIC/IPSI.)

🇺🇸 USA

  • UPS Worldwide Saver: 4-7 days (home delivery)
    (The customer will pay the import duties and taxes at the destination).

🌎 Rest of the world

The available methods and rates will be displayed during the purchase process according to the destination country.
If your country is not listed, you can write to us at soporte@elitextraining.es to view customized shipping options.

4. Pre-order orders

Orders identified as “PREORDER” or “PRESALE” will be sent in the estimated date indicated on the product page.
In case of manufacturing or import delays, the customer will be notified by email.

5. Customer follow-up and support

You can check the status of your shipment at any time via the following link:

🔗 https://elitextraining.outvio.com

For any issues with your order, please contact our team at:
📧 soporte@elitextraining.es

6.Delays or incidents in delivery

Elitex Training is not responsible for delays caused by external factors, such as:

  • Customs delays, strikes, weather phenomena or errors in the address provided.

  • Periods of high demand (Black Friday, Christmas, sales).

No refunds will be issued for deliveries outside the estimated timeframe, except in cases of loss confirmed by the carrier.

7. Returns of undelivered shipments

If a shipment cannot be delivered and is returned to the warehouse due to reasons attributable to the customer, the corresponding refund policy will be applied according to our Refund Conditionsexcluding management and return expenses.

✨ Thank you for trusting Elitex Training.
We design and ship all our products from Spain, with love and a commitment to sports. 💪