Shipping
Last updated: September 2026
Shipping Policy
At Elitex Training , we prepare and ship your orders from Spain. Below you will find the general terms and conditions for shipping, tracking, and assistance with any issues.
1. Shipping Methods, Rates, and Delivery Times
To view available destinations, carriers, estimated delivery times, rates, and free shipping conditions, please visit our shipping information page:
🚚 View Shipping Options and Delivery Times
Select your country or region to view the options available for your destination.
Available methods may vary depending on the address, postal code, weight, package dimensions, and order details. Applicable shipping options and costs will be displayed during checkout, before you confirm your order.
Free shipping applies only to destinations and shipping methods that meet the stated conditions. It is not available with all carriers or delivery options.
If your destination is not listed as available, please check other options via the website chat, available in the chat bubble.
2. Order preparation and dispatch
Orders are processed and prepared once payment has been confirmed. When your order leaves our warehouse, you will receive an email with the tracking number.
The shipping times published on our shipping page are estimates, are expressed in business days, and begin from the date the order leaves our warehouse. Preparation time is a stage prior to shipping.
During the checkout process, whenever possible, we will provide you with an estimated delivery date.
During periods of high demand, such as Black Friday, Christmas, sales, or promotional campaigns, both order preparation and shipping may take longer. Delays may also occur due to public holidays, carrier-related issues, or customs procedures.
These circumstances do not alter any expressly agreed delivery commitments or limit the customer’s rights under applicable regulations.
3. Customs Duties, Taxes, and Customs Procedures
Orders shipped within the European Union are generally not subject to import duties. However, certain territories have special tax or customs regimes.
Shipments to the Canary Islands, Ceuta, and Melilla may require customs procedures and may be subject to local taxes, such as IGIC or IPSI, and handling fees where applicable.
Shipments to countries or territories outside the customs or tax territory of the European Union may be subject to taxes, duties, import fees, or handling charges, depending on the destination.
Unless expressly stated during checkout that they are included, these amounts are not part of the order price and are the responsibility of the recipient.
Customs authorities or the carrier may request documentation or payment of the applicable amounts. The recipient must provide the necessary information and complete these formalities.
If the recipient refuses the order, fails to provide the required documentation, or does not pay the applicable amounts, the shipment may be held, returned, or, in certain cases, declared abandoned by the customs authorities.
When the order is returned for reasons attributable to the recipient, the conditions set out in the “Undelivered or Returned Shipments” section will apply, always in accordance with applicable regulations.
4. Preorders
Products identified as PREORDER or PREORDER will be shipped from the estimated date indicated on their product page.
If an order combines available and preorder products, it may be shipped together once all items are available, unless otherwise indicated.
If there is a significant delay in the manufacture, import, or receipt of the product, we will inform the customer by email and offer the appropriate options in accordance with applicable regulations.
5. Tracking and customer support
You can check the status of your shipment on our tracking portal:
If you need assistance, contact our team:
💬 Use the website chat, available via the chat bubble.
Provide the order number and the email address used for the purchase so that we can locate it and assist you more quickly.
6. Delivery delays, losses, or issues
Delivery may be affected by customs inspections, strikes, carrier operational issues, weather conditions, public holidays, periods of high demand, incorrect addresses, or recipient absence.
If the tracking information is not updated or the order significantly exceeds the estimated delivery date, please contact us so that we can review the shipment and open an investigation with the carrier.
Once the shipment is confirmed as lost, Elitex Training will offer a solution in accordance with applicable regulations, which may consist of replacing the order or issuing the corresponding refund.
The investigation with the carrier does not limit the consumer's legal rights. Where applicable, you may grant a reasonable additional period for delivery and, if delivery does not take place, request termination of the contract and the corresponding refund. The statutory circumstances in which it is not necessary to grant this additional period also remain applicable. Applicable Regulations.
7.Undelivered or Returned Shipments
If a shipment cannot be delivered due to an incorrect or incomplete address, repeated absence, failure to collect, unjustified refusal, or the recipient’s failure to complete customs procedures, the package may be returned to our warehouse.
Once the order has been received and inspected, the applicable refund will be processed. Direct and duly substantiated shipping, return, handling, or customs costs may be deducted when attributable to the customer and permitted under applicable regulations.
If you would like the order to be reshipped, the new shipping costs must be paid before dispatch when these costs are the customer’s responsibility.
Thank you for choosing Elitex Training. 💚