At Elitex Training we are here to help you.
If you have any questions about your order, product, or return process, our customer service team will be happy to assist you.

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📧 Primary contact (the fastest way)

Email: soporte@elitextraining.es

When writing to us, we recommend including the following information to expedite processing:

• Email subject: Please enter your order number preceded by the “#” symbol.
  Example: #12345 – Question about my order

• Message content:
  Please tell us your question clearly and, if applicable, include the following:

  🔧 Guarantees: Attach photographs or videos showing the defect or incident.
  🔄 Changes or returns: Indicate the product, reason and attach images if necessary.
  💬 Other questions: Describe your case in as much detail as possible.

📆 Response time: We respond within a maximum period of 24 to 48 business hours.
Sending multiple messages on the same subject may delay processing, as the system automatically groups them together.

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📝 Written complaints

If you wish to file a formal complaint by mail, you can do so at our headquarters:

ELITEX ECOMMERCE, S.L.
CIF: ESB09895806
📍 C/ Teodosio 12, 60 · 11139 Chiclana de la Frontera (Cádiz), Spain

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💪 Thank you for contacting us

We appreciate your trust in Elitex Training.
Our goal is to offer you efficient, friendly, and transparent service, ensuring that your experience with our products is always exceptional.
While we answer you, keep training with the same energy that inspires us to improve every day! ⚡

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