📦 Elitex Training Return and Exchange Policy

Term

  • Have 14 calendar days from the reception to request return or exchange.

How to apply

  • Write to us at soporte@elitextraining.es indicating in the affair you order number (format #12345).

  • We will send you the link to the returns portal and the instructions.

Conditions

  • Product unused, in perfect condition and with original packaging.

  • If it arrives used or damaged, we may decline the return or apply a reconditioning cost.

Changes

  • You can exchange it for another item.

  • If it is higher, you pay the difference; if it is lower, we refund the difference.

Return/exchange costs (label provided)

  • Peninsula and Balearic Islands: €3.99

  • Canary Islands: €22.99

  • European Union (except ES and PT): €5.99

  • United Kingdom: €22.99 (with customs clearance)

If the product does not comply the conditions, the shipping costs are at your expense.

Products without return/exchange

  • Pre-order/presale (manufacture on demand).

  • Socks (hygiene reasons).

Steps

  1. Confirms that the product meets the conditions.

  2. We can request photo previous.

  3. Send to the indicated address and share the tracking number.

Refunds

  • After the inspection, we process the refund or the change.

  • We do not refund he initial shipment, except for article defective either incorrect.

Aid