📦 Elitex Training Returns and Exchanges Policy

 

Timeframe

As a general rule, you have 14 calendar days from receipt of the order to request a return or exchange.

Christmas period exception
For orders placed between November 15 and December 31, the return period is exceptionally extended until January 15, inclusive.

Conditions

To accept the return or exchange, the product must be:

  • Unused

  • In perfect condition

  • With original packaging

If the product arrives used, damaged, or showing signs of use, we may reject the return or apply a refurbishment fee.

Exchanges

You can exchange your product for another item.

  • If the new item has a higher price, you will need to pay the difference.

  • If it has a lower price, the difference will be refunded.

Return/exchange costs (with provided label)

  • Mainland Spain and the Balearic Islands: 3,99 €

  • Canary Islands: 22,99 €

  • European Union (excluding ES and PT): 5,99 €

  • United Kingdom: 22,99 € (includes customs handling)

If the product does not meet the conditions, shipping costs will be borne by the customer.

Products not eligible for returns/exchanges

  • Pre-order (made to order)

  • Socks (for hygiene reasons)

Process steps

  1. Check that the product meets the conditions.

  2. In some cases, we may request photos in advance.

  3. Send the package following the instructions on the portal. 

Refunds

Once the product has been received and inspected, we will process the corresponding refund or exchange .
The original shipping cost, will not be refunded except in the case of a defective or incorrect product.

How to request it

Access the returns and exchanges portal and follow these steps:
https://elitextraining.outvio.com