📦 Elitex Training Returns and Exchanges Policy

Term

In general, you have 14 calendar days from the date of receipt of the order to request a return or an exchange.

Christmas period exception
For orders placed between November 15th and December 31stThe return period is exceptionally extended until January 15inclusive.

Conditions

To accept a return or exchange, the product must be:

  • Unused

  • In perfect condition

  • With original packaging

If the product arrives used, damaged or showing signs of usewe will be able to refuse the return or apply a refurbishment cost.

Changes

You can exchange your product for another item.

  • If the new item has higher priceYou will need to pay the difference.

  • If you have lower priceThe difference will be refunded.

Return/exchange costs (with provided label)

  • Peninsula and Balearic Islands: €3.99

  • Canary Islands: €22.99

  • European Union (except ES and PT): €5.99

  • United Kingdom: €22.99 (includes customs handling)

If the product does not meet the conditionsShipping costs will be covered on behalf of the client.

Products that are non-returnable/exchangeable

  • Pre-order/presale (made-to-order manufacturing)

  • Socks (for hygiene reasons)

Steps in the process

  1. Check that the product meets the conditions.

  2. In some cases, we may request previous photographs.

  3. Send the package following the instructions on the portal.

Refunds

Once the product has been received and inspected, we will process the refund or the change corresponding.
No refunds initial shipping cost, except in the case of defective or incorrect product.

How to apply

Access the returns and exchanges portal and follow these steps:
https://elitextraining.outvio.com

Aid

For any questions or issues, please contact us at: soporte@elitextraining.es.